We booked 2 nights pre in Santiago, 4 nights in Valle Nevado and 1 night post in Santiago
From start to finish, everything worked out perfectly. The transfer company, Portillo Tour and Travel (arranged by ski.com) were professional and prompt the entire trip. The drive up the mountain was an adventure in itself, filled with 65 hairpin turns, but we felt safe with our driver. When we arrived at Valle Nevado we were treated graciously. The package included lift tickets, meals and accommodations. Most of the staff at the resort were courteous and pleasant. Overall, the resort was clean and comfortable. Lots of dining choices but very expensive (as expected). Being that we were early in the season, the skiing was still good. The only complaint is that the lift ticket included in the package did not allow us to "upgrade" to a connector ticket so we could ski the other two resorts next to Valle Nevado (El Colorado & La Parvo). We had read that it was possible but the staff at the hotel told us we had to purchase a new full day ticket and had to ski to La Parvo to do that. This didn't seem like a good option and disappointed us. Other than that, the resort was great and Valle Nevado was, by far, the nicest of all.